Tag: Succession

BUSINESS LEADER: Dying at your desk should be lauded

Written by Lindokuhle Ntombela on October 5, 2023. Posted in Grow & Exit, Insights, Leadership, Mindset, Scale & Grow.

In this article, first published in Business Leader, Pavlo argues that retirement is for the birds, certainly if you are a business owner. Creating a business is hard.

I was recently absorbed in a debate about retirement with a highly accomplished business owner. Having started her business 26 years ago after a successful corporate career of 12 years, we met to talk about growth. But that’s not how it started. Originally, we were meeting to discuss her company’s valuation.

Our conversation felt light, fleeting, almost whimsical. Something was wrong. It was as if she was going through the motions of the conversation that she felt she should have.

“You have no interest in selling your business,” I remarked eventually. She looked surprised at my comment. After briefly pausing, she said, “I’d hate to sell it. But I’m in my 60s, and the pressure is immense. Family and friends are asking why I want to carry on. The debates get testy when, in casual conversation, I talk about new products, new markets, and new opportunities.”

“What is the response when you do?” I asked. “When is enough, enough. Aren’t you being greedy? You have earned the right to retire and other such comments,” she said, smiling tentatively.

The business owner’s odyssey

These kinds of comments come from many sources:

Peers who are corporate employees that either face a forced retirement, experience work as a political battlefield, or have lived a life in a narrow functional silo
Friends or family who want more of your time or envy your achievements
In family business scenarios, your successors may well want to lead and take the business in a different direction
Other business owners who, as competitors or friends, have a different lived experience of building, growing, and managing their companies, and who, exasperated, want out and project their lived experience onto you
Finally, the ‘Joneses’, where the collective view of life is that you work to earn your retirement and that is a key indicator of success.

But here’s the thing. Most business owners I’ve met do what they do for more than the economy. Through their business, they find inspiration, meaning, friendship and purpose. These are the ingredients of meaning. And when work becomes more than economy and meaning becomes the greatest driver behind why you do what you do, retirement is not a likely ambition.

The art of legacy building

It may sound idealistic, but I’ve witnessed it repeatedly. I think back to the first real client I had 16 years ago. A successful industrial baker who, after 27 years, had built a respectable £5.8m annual revenue business and wanted out. Unable to fetch the price he wanted, and a need to retire with dignity and pride, we met to discuss what needed to be done. I asked why he wanted to sell. “Every day feels like a grind, a slog, and as much as I have invested in my team, I’m square and centre of daily, weekly and monthly operations. I’ve tried to delegate and let go. I’ve tried to work ‘on’ my business, not ‘in’ it. I’m fed up. What I loved has become a choke around my neck.”

He vented for some time, and eventually, we mapped out a path to attract the valuation he wanted. 16 years on, with annual revenues approaching £100m, he remains fully invested and at the helm of his business. Each year, I ask him, are you ready to retire? He laughs and says, “Next year.”

If structure determines behaviour, how you build and grow your business will determine how you spend your time and attention. Should you find yourself experiencing growth that is stuck or stagnant, or alternatively, chaotic, and complex, you will tire, and retirement will be attractive.

It’s not how it has to be. The right blueprint to inform the design and development of your business will release your time to focus on the things that feed your soul.

John Milton’s (1608-1674) sonnet, “on his blindness,” captures the idea beautifully. He argues that everyone has a talent, and the job of life is to put that talent into service of humankind. Creating a business is hard. Building and growing it is hard. The trials and tribulations are what create meaning and value. Retiring such a talent robs us all of future prosperity.

Dying at your desk, then, indeed, is a life fully lived.

This Week@Work; Innovate or Die

Written by Lindokuhle Ntombela on September 6, 2023. Posted in Grow & Exit, Mindset, Positioning, Scale & Grow, Succession, Week at Work.

Innovation creates something more for the same price, OR the same for a better price. It means you should constantly create, test, experiment, and improve what you already have….even if it works. It’s a practice and mindset and the key to unlocking the excitement your business needs to attract talent, suppliers, and customers and make it more interesting for you.

Succession Success

Written by admin on September 8, 2021. Posted in Exits, Succession.

In business, handing over your role is a key imperative to growth and wealth creation.

It means the transfer of responsibility of parts or all the business from yourself to another person or team.

Negotiating the family business deal

Written by pippa@aurik.com on September 16, 2020. Posted in Aurik Business, Exits, Leadership, Team.

We received a long email from a listener who is considering going into his parent’s business. He has a career in a different industry but has worked in the family business before. His folks have an option to get external professional management into it, but they are reluctant because it’s part of the family heritage.

Many businesses are considering succession as a strategy to hold onto an asset that makes money and will grow its capital value. Getting this right begins with an understanding of what the deal and the process would be between the founders or parents and successors or kids. These engagements can become extremely emotional and very complicated. The debates often get dragged into the history of the relationship and personalities involved rather than what right is for the business.

Here are two negotiating positions worth considering from either side of the fence. The logic holds for family succession, management succession and new partner formation in existing businesses.

Founders

Founders typically hold some of the following emotional mindsets regarding their businesses.

History and story about how they started, the difficulties overcome, sacrifices made and unrealised potential.
The social fabric of their lives is stitched from the business and this history. As leaders, which all private business owners are, their status comes from the business and the industry.
That they existed and left a mark or legacy becomes a key feature for many founders even though they don’t, won’t or can’t admit it.
At the later stages of their business life, the sense of defeat or resignation resulting from fatigue after “years in the engine room” can switch to a new lease on life when they see new energy appear in the business, through a trusted family member or younger colleague.

This makes negotiating with founders tiresome. They sway from resignation to regeneration and from withdrawal to “all-in”. Messages about the intent and the relationship between them the successors can be confusing and conflicting. Navigate them slowly and with empathy. Clarity comes from engagement and time and the process needs patience.

Strategically, the founders need and want the following, even though many struggle to express it:

Certainty that their years of sacrifice and hard work will yield a pension
Confidence that, in the case of a family succession, the kids won’t reverse the gains and collapse the value of the business, since they have no runaway left to step back in and “fix it” again
The relationships they have built and the promises they have made will be honoured by the successors. This is often seen from the context of the strange, usually unprofitable deals done between them and their first customers. It’s also seen through the relationships with suppliers and staff.
The successors must, need and should struggle to earn the fruits of the business
Control over the money since it’s the source of their retirement

Successors

Successors come into this environment opportunistically or reluctantly.

Reluctant successors either have no other options or are driven by family duty and responsibility. In many cases, the business is simply not saleable, and the founders face a dire economic outcome without the intervention.

Opportunity is often motivated by a respect and admiration of what the founders have built and excitement to be part of the future journey.

If reluctant, the emotional mindset will be governed by impatience and possibly resentment.

If opportunity drives the successor, an enthusiastic mindset and positive approach to learning, engagement and the business sets it for a smoother ride into the future.

Strategically, the successors need and want the following, but may struggle to express it because they are not yet aware of what matters and what doesn’t.

If reluctant:

Impatience in getting to the ground and making the changes that they believe will have the quickest impact
A view that this is short-term and their objective is to build it and sell it
A salary and position that will compensate for the sacrifices made to support the family business
Low empathy for staff that have been in the business for a long time and may be part of the problem
Disregard for the history whilst focusing on the future alone
Getting the job done and minimising sacrifice

If opportunistic:

Recognition that you start by sweeping the floors
Active engagement with suppliers, staff, customers with a view to learn, earn and attain knowledge and through that, respect
Patience with the founders and active engagement to understand the history of the business
Immersion in the product and service to deeply and quickly understand it.

Both the above scenarios give insights into the backdrop for negotiations between the founders and successors. Understanding this will ease and de-personalise the negotiation between the parties and open the opportunity to get the relationship built right in service of the business. Either way, the following approach has yielded the most sustainable and successful outcomes irrespective of the nature of the successor – reluctant or opportunistic.

Agree to reset the vision of the business after a 3 to 6-month period of the successors entering the business. Until then, status quo must be maintained.
Agree how the successors will accelerate their understanding of the business to support their contribution to the new vision of the business.

This will provide enough time for the successors to understand the dynamics of the business and environment.

Embark on a facilitated strategy session with a view to include the experience and history of the founders with the new energy, perspective and desires of the successors. It must be facilitated since this will allow all ideas to be ventilated and the parties will feel heard.
Concretise the strategy and vision through a few measurable objectives and actions.
Agree on where to start – it should always be in the market first – and where to end in the collaborative rebuild of the business to meet that vision.
Be very clear on the basis with which control will migrate from founder to successor.

This process will not necessarily defy the fact that 72% of family succession efforts fail. But it improves the chances of success dramatically. Family businesses are clouded by assumption more so than management succession and new partner succession. Families tend to hold fixed views on each other, carry resentment because of history and, if conflict avoiding, rely on assumption in the decisions made in succession.

We work with family businesses across all sectors of the economy. With personal history in this space, we have developed and deepened our interest in how to manage the dynamic and more importantly, establish a structured process of engagement that will serve the businesses first and the family as a result. Should your succession efforts stall, reach out to us and we facilitate the engagement to ensure your business becomes an Asset of Value.