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Lessons from Boring Businesses

Lessons from Boring Businesses

Written by Lindokuhle Ntombela on . Posted in Asset of Value, Exits, Insights, Lead generation and conversion, Leadership, Mindset, Positioning.

“Boring businesses” often go unnoticed but hold valuable lessons in sustainability and success. Despite their lack of media attention and glamour, these businesses demonstrate critical principles that can benefit any industry.

Understanding Boring Businesses

Boring businesses are rarely in the spotlight. Examples include recycling operations or foam fabrication. Foam fabrication, for instance, involves purchasing large bales of foam, cutting and shaping them, and then supplying them to furniture and mattress manufacturers. While these industries may lack excitement, they are essential and well-established, often attracting little new investment or media coverage.

Key Lessons in Longevity

The primary advantage of boring businesses lies in their maturity and stability. These industries are typically entrenched with established suppliers and customers, creating a steady, if unremarkable, ecosystem. For instance, the foam fabrication industry relies on a few large suppliers, leaving little room for new entrants. Similarly, customers in these industries treat the products as commodities, focusing on price and convenience.

The Competitive Edge

In such markets, the key to success lies in efficiency and reliability. Using the foam fabricator example, companies that excelled were those that could deliver quickly and reliably. Initially, the ability to fabricate and deliver foam within a six-hour window was a significant competitive edge. However, as this became standard, the focus shifted to cost control and efficiency.

Embracing Innovation in Boring Industries

Despite their mundane nature, boring businesses present unique opportunities for innovation. While these businesses might be reluctant to invest in modernization, those that do can significantly distinguish themselves. By introducing efficient processes and modernizing their operations, these businesses can attract new talent and investment.

Take Away

Boring businesses, though often overlooked, provide critical insights into business longevity and success. They thrive on stability, efficiency, and cost control. For entrepreneurs, the key takeaway is that success doesn’t always come from exciting industries. Sometimes, the greatest opportunities lie in the most mundane sectors. By focusing on efficiency and embracing innovation, even the dullest business can become a beacon of success.

Lead in uncertainty by setting and selling your business destination!

Elite Business: Lead in uncertainty by setting and selling your business destination!

Written by Lindokuhle Ntombela on . Posted in Asset of Value, Creating time, Insights, Leadership, Team.

In this article, originally featured in Elite Business: Like a health-check for humans, a business health check aligns you and your team to drive towards a common destination.

In the face of uncertainty, the key to maintaining sanity and effectiveness as well as securing a meaningful return on your time and attention is to anchor on something within your control; that is measurable, and communicable. But what should this anchor be?

As a business owner and leader, you are a servant to your business. Serving it means catering to what it needs to thrive. Consider this: when you go for a medical check-up, after a few prods, plugs, needles, and readings, a physician qualifies you as healthy. A health check-up assesses overall health, identifies potential issues early, and allows for discussion of health concerns with a doctor.

This comprehensive assessment includes a review of personal and family medical history, lifestyle, and symptoms to identify risk factors; a physical examination checking vital signs and various body parts; blood tests to measure important biomarkers; recommended screening tests based on age, sex, and risk factors; and imaging tests if needed. The check-up concludes with lifestyle and wellness counselling on diet, exercise, and other health factors.

To conduct a health check on your business, you need an ideal “state of health” measure – something simple, accessible, and clean that considers the holistic well-being of the business. For instance, having a good heart rate but a poor liver does not equate to good health.

Company valuation is a comprehensive health check for your business. It considers the business and its context and is driven by five primary levers:

Positioning

What makes your business stand out in a competitive, noisy industry?

System of delivery 

How do you find new customers, engage them, onboard them, fulfil your promises, and retain them using business systems, processes, and activities?

Purposeful team

How do you get the right people to do the right thing at the right time?

Growth 

How do you grow revenue, profit, and profitability?

Value

How do you navigate your business and direct your team toward a clearly defined destination using your positioning as a blueprint to design and institute your system of delivery to guide and empower your team’s performance that generates growth?

These levers span your entire business and industry. They are all equally measurable, making your company valuation the most comprehensive yet straightforward health indicator.

How you communicate this idea to your team is crucial. Revenues are driven by the quantity and value of products and services you sell and deliver. Connecting the quantity of products or services to your company valuation offers a more accessible and inclusive understanding of your company’s health check. Instead of using a £50 million company valuation as a destination, use the language of the business that everyone understands – make 500 cars, deliver 150 projects, or sell 3,000 subscriptions in the year of measure.

This inclusive language gets everyone on board and helps them understand where you are heading. Next, confirm why it matters. If your business purpose is well-defined and your business’s impact on the lives of customers, suppliers, the environment, and society is clear, doing more becomes almost a responsibility.

Finally, relate it to “what’s in it for me” for your team. A growing business secures work, employment, and advancement for those willing to earn it. Everybody wins.

Be bold. Be brave. Pick a sizeable number. Set a timeline. Lead.

Growth is not a straight line.

Growth is not a straight line.

Written by Lindokuhle Ntombela on . Posted in Asset of Value, Insights, Lead generation and conversion, Mindset, Positioning, Scale & Grow, Trends.

When starting a business, many people envision a smooth, uninterrupted path to success. The expectation is often that after acquiring a few customers, the company will naturally grow, eventually reaching the heights of financial success and market dominance. However, this idealized view of growth doesn’t match the reality for most businesses.

The Misconception of Linear Growth

Business growth is often portrayed as a simple, linear process in presentations and business plans. These charts typically show a smooth, rising line, implying that growth is steady and predictable. However, this perception is fraught with problems:

  1. Unsustainable Growth: Rapid growth without proper planning can be unsustainable due to limited time and resources. Businesses can quickly become overwhelmed, leading to burnout and operational inefficiencies.
  2. Increased Complexity: As a business grows, the complexity of managing resources, coordinating activities, and ensuring smooth operations increases. This can lead to challenges in maintaining quality and consistency.
  3. Unprofitable Expansion: Constantly pushing for growth without considering profitability can result in a scenario where the business is always “burning to earn.” This approach can lead to financial instability and, in extreme cases, bankruptcy.

Sustainable Growth: A Structured Approach

Sustainable growth requires careful planning, adequate resourcing, and consistent measurement. Here are some key strategies for achieving this:

  1. Grow in Steps: Just like a staircase, business growth should involve periods of consolidation (the tread) followed by periods of expansion (the rise). This allows for the business to strengthen its foundation before taking on more significant challenges.
  2. Grow Like a Body: Think of business growth as similar to physical growth. There are periods where energy is focused on increasing height (revenue and customer base), followed by periods where energy is directed into strengthening the structure (operations, systems, and processes). This cycle repeats, ensuring that the business is not only growing but also becoming more robust and resilient.

The Importance of a Strong Foundation

One common mistake among business owners is to focus solely on scaling and revenue growth without first ensuring that the underlying foundation is solid. This foundation includes:

  • Processes and Systems: Developing efficient processes and systems that can handle increased workloads without compromising quality.
  • Resource Management: Ensuring that there are enough resources, including time, money, and personnel, to support growth.
  • Capacity Building: Building the capacity to handle growth, which includes both physical resources (like machinery and infrastructure) and human resources (training and developing employees).

Measuring and Managing Capacity

To manage growth effectively, it’s crucial to measure the capacity of your business accurately. This involves understanding the limits of your equipment, the capabilities of your team, and the overall operational capacity. For instance, if a machine can produce 10,000 units a day, pushing it beyond this limit without additional resources will lead to inefficiencies and potential breakdowns. Similarly, understanding the workload of your employees and ensuring they are not overburdened is essential to prevent burnout and turnover.

Creating Systems for Independence

For a business to thrive, especially as it scales, it must be able to operate independently of its owner. This means creating robust systems that can function effectively even when the owner is not present. Small business owners often focus on growth and revenue without developing these systems, leading to operational challenges and inefficiencies.

Growing a business is more than just acquiring customers and increasing revenue. It involves building a strong foundation, planning for sustainable growth, and managing resources effectively. By understanding that growth is not a linear process and requires careful planning and measurement, business owners can avoid common pitfalls and build a business that is both profitable and resilient.
https://omny.fm/shows/the-money-show/small-business-focus-growth-is-not-a-straight-line

Understanding your business purpose and why it matters

Understanding your business purpose and why it matters

Written by Lindokuhle Ntombela on . Posted in Asset of Value, Creating time, Innovation, Insights, Mindset, Positioning, Scale & Grow, Trends.

In today’s rapidly changing business environment, understanding your business purpose is crucial. Many businesses fail not due to lack of effort, but because they lose sight of why they exist. Here’s why having a clear purpose is essential and how it can drive your business towards sustainable success.

The Importance of Business Purpose

A clear business purpose is vital for making informed decisions and leading effectively. In an increasingly complex world, having a defined purpose helps in navigating the numerous variables that affect business choices. Research suggests that the human brain can effectively manage about five variables at a time, which underscores the need for clarity in decision-making. Knowing your business’s purpose simplifies this process by providing a single, consistent reference point.

Consequences of Losing Focus

Many business owners lose focus and fail to maintain the passion that initially drove them. This often leads to stagnation and declining motivation. A business solely driven by profit will eventually hit a plateau, leading to questions about its future direction. Without a compelling purpose, it’s easy to become cynical, negative, and lose control over the business’s trajectory.

The Cycle of Needs and Wants

In the early stages of a business, the drive to meet basic needs, such as generating cash flow, is a powerful motivator. As the business grows and these needs are met, attention shifts to fulfilling personal wants. However, once both needs and wants are satisfied, a lack of purpose can lead to a decline in business value and a loss of inspiration among team members.

Defining and Reinventing Your Purpose

To avoid this decline, it’s essential to define and continuously revisit your business purpose. Some frameworks, like the B Corporation model, suggest balancing profit with serving the planet and people. However, a simpler approach involves identifying the specific problems your business solves for its customers.

Practical Steps to Define Your Purpose

  1. Identify Your Customers: Understand who your customers are and avoid trying to be everything to everyone.
  2. Define the Problem You Solve: Clearly articulate the problem your products or services address for your target market.
  3. Connect to a Broader Impact: Show how solving this problem benefits society at large.

For example, a company that manufactures thermal blankets for transporting pharmaceuticals can frame its purpose around saving lives and maintaining public health, rather than just producing a product.

Maintaining Passion and Focus

Business owners often start with passion and brilliant ideas but can lose motivation over time. To maintain focus, regularly revisit your purpose and ensure it still excites you. Aligning your business with a meaningful cause can reignite your passion and provide a strong foundation for sustained success.

Understanding your business purpose is not just about staying motivated; it’s about creating a sustainable path for growth. By clearly defining the problems you solve and the value you provide, you can maintain focus and drive, ensuring your business remains relevant and impactful in the long run.

Elite Business: Optimising business decisions: The power of focused strategy

Elite Business: Optimising business decisions: The power of focused strategy

Written by Lindokuhle Ntombela on . Posted in Asset of Value, Creating time, Innovation, Insights, Mindset, Positioning, Team, Trends.

In this article, originally featured in Elite Business: Maximise your time and attention with a framework that simplifies the complexity and noise of day-to day- business

Recently, I had the privilege of addressing a substantial audience of around 680 individuals, comprising government officials, corporate executives, private business owners, and numerous employees. The topic I presented, which resonated with many, revolved around an idea first introduced in 1956 by George Miller: the magical number seven. Miller proposed that our short-term memory can handle seven items, give or take two. Some can manage five, while others can juggle nine.

This concept made me ponder the complexities faced by business owners today. With the growing uncertainties in technology, employment, supply chains, and politics, decision-making has become increasingly challenging. The key to navigating these complexities lies in avoiding cognitive overload—an impediment caused by an excess of information that hinders clear decision-making.

The M.O.S.T. Framework for Effective Business Strategy

The essence of my talk focused on maximizing time and attention through the M.O.S.T.E framework, which stands for Mindset, Objective, Strategy, Tactics and of course, Execution. Here’s a breakdown:

Mindset 

A winning mindset is crucial. This goes beyond merely having a growth mindset; it’s about maintaining a vision that transcends the current moment. Such a mindset equips you to tackle present challenges with an eye on future success.

Objective

The power of one objective cannot be overstated. Studies indicate that having more than one primary objective can reduce your intellectual capacity by 38%. In business, this objective should focus on increasing your asset value. This singular focus ensures clarity and enhances productivity.

Strategy 

Your strategy should be singular and concentrated on building your business into a valuable asset. A successful strategy encompasses three main attributes:

  • Income Generation: Ensure your business consistently generates revenue.
  • Capital Value Improvement: Continuously work on increasing the value of your business.
  • Tradability: Develop your business to be an asset that can be sold or traded independently of your direct involvement.

Tactics 

Developing effective tactics is the next step. Here are five essential tactics to consider:

  • Positioning: Stand out from competitors by focusing on whom you serve and how you serve them uniquely.
  • System of Delivery: Develop systems that are teachable and trainable, allowing your team to manage operations efficiently.
  • Purposeful Team: Assemble a team capable of running these systems, freeing you to focus on growth.
  • Growth: Constant growth is vital. It attracts the right team members, customers, and maintains supplier enthusiasm.
  • Value: Always concentrate on transforming your business into an asset, ensuring it’s not merely a complex job but a thriving enterprise.

Execution

This is where all great efforts live or die. Too often we find ourselves stuck in the daily, weekly, monthly operational grind needed to sustain our businesses. Adopting an approach to get you our of the engine room and onto the bridge of your ship by way of an analogy, places you in a position to lead execution.

By adhering to these principles, you can simplify decision-making processes, enhance business efficiency, and ultimately build a more robust, valuable enterprise. I hope these insights prove beneficial. Until next week, cut out the noise of competing narratives around our politics, inflation, Brexit, national service, climate change and so on, to focus on what you can control and build.